4 I am very dissatisfied with my stay.
Several complaints were submitted via email.
There has been no action...
I am very dissatisfied with my stay.
Several complaints were submitted via email.
There has been no action of any kind on any;
Complaints were;
- Refrigerator makes noise at night
- Coffee maker is defective
- a lot of noise late in the evening/night and early in the morning.
- The room was adjacent to the GYM on the other side, Very noisy.
around 7:00 in the morning a noise can be heard.
- Curtains were not blackout.
Notified by email, no action was taken. Or at least, I was allowed to investigate for myself where the noise could be coming from. Downright ridiculous, you have a map of the complex, so that shouldn't be necessary.
As compensation I was offered to check out an hour later.
I thought that was the most disrespectful, complaints were not resolved and not taken seriously.
Gert, Netherlands