Book Direct with the Owner at 25-Mile Colorado Canyon Supercar Driving Experience with Accommodation Ohio in Denver, for all your Attraction and travel needs.
Itinerary4.6 based on 10 reviews
I wish "negative stars" were an option. I do not recall ever writing a review on Trip Advisor. Ever. That should indicate that I need to feel moved or compelled to take action for one reason or another. This is one of those occasions. This was one of the worst customer experiences I have been party to and the owner, Eric needs to be called to the carpet. When securing the reservation for an Oxotic tour, I was told to report sharply at 2:15 PM and was even encouraged to arrive earlier if possible. Like a good Boy Scout, I showed up at 2:05 PM. The receptionist greeted me with a lanyard to wear which contained a note indicating the very specific monetary tip I was encouraged to furnish upon completion of my tour. Not kidding, that was the first thing I was given....an explicit invitation to pay another $65 as I was 10 steps in the door. Furthermore, she told me that I owe $119 more to complete my ride and yet the opposite was true....Oxotic owed me $30. We agreed to settle this later and I sat down.....for 90 more minutes. Yes, 90! I waited until 3:35 PM for my tour orientation, with absolutely no communication from the receptionist unless prompted by me and my agitation. I asked her why I was not proactively called earlier in the day to indicate lateness on their part. She stated that this is not their practice. Ok, on to the orientation...the individual conducting the orientation stated that the traffic in the canyon was awful and that the tour would be impacted. I said to him "this is turning out to be an awful experience top to bottom." It was then that the receptionist summoned the owner over to speak with me. Eric, the owner aggressively approached and asked "do you have questions?" I replied "only comments." He took zero responsibility for the uncommunicative staff both early day and while I was present, and even had the audacity to say "it's not my fault you were early." I challenged him on the fact that simple professionalism begins with taking accountability for his business's actions and that includes his staff all the way around. He began to get verbally rude and I asked him to step away from my family and talk with me man to man. Immediately he declared "this tour is over." He is quite a small person in stature and polish, so I am not sure if having a sophisticated civil discussion was intimidating to him. At the time of this writing, I do not have a full refund which includes the originally purchased gift certificate. While disappointed of course, my family lesson in the car ride home was simple...."unprofessional and rude people do not deserve our patronage." Too many fish in the sea!
Amazing driving experience that you won’t find just anywhere. Being able to drive that caliber of car was for lack of a better term amazing. The crew were very polite, knowledgeable and informative during the intros, training and the cruise itself. Would definitely recommend to anyone looking to get behind the wheel of an amazing machine!
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